Frequently Asked Questions

Answers to all your questions at boll88

From opening an account to depositing money via bKash, claiming bonuses, and responsible gaming — find clear and straightforward guidance on everything here.

boll88 is committed to providing a simple, safe, and enjoyable online gaming experience for players in Bangladesh. Below we have answered the most common questions about our platform. Click on each section and find the information you need. If you cannot find the answer to your question, you can reach our 24/7 Bengali live chat support.

Account and Registration

Questions and answers about opening an account, verification, and login

To open an account at boll88, you need an active mobile number, a valid email address, and your correct date of birth. Make sure you are at least 21 years old when registering. If all details are filled in correctly, your account will be created within a few minutes and you can start playing right away.

No, boll88 rules allow only one account per person. If multiple accounts are created under the same name or from the same device, they may be closed and any funds held in them may be forfeited. This rule is strictly enforced to maintain a fair playing environment.

Use the "Forgot Password?" option on the login page. Enter your registered email or mobile number and a verification code will be sent to you. Use the code to set a new password. The whole process is completed within a few minutes. If you have trouble, our support team on live chat will help you.

Yes, boll88 is fully mobile-friendly. You can easily play through a browser on both Android and iOS devices. Without downloading a separate app, you can access all games, deposits, withdrawals, and support from your smartphone or tablet.

boll88 carries out identity verification to ensure secure transactions and protect accounts. Before a withdrawal, or when a certain amount is exceeded, you may be asked to submit a copy of a government-issued ID. This is done solely to protect your account.

Deposits and Withdrawals

Questions about all payment methods — bKash, Nagad, Rocket, Upay

Funds deposited via bKash, Nagad, Rocket, or Upay are generally credited to your boll88 account instantly. Occasionally it may take a few minutes due to bank or network issues, but in most cases it is completed within seconds. If the deposit does not appear, contact support with your reference number.

The minimum deposit at boll88 is ৳300 (the same for all payment methods). The minimum withdrawal amount is ৳1,000. All payment methods — bKash, Nagad, Rocket, and Upay — follow these rules. Making small deposits multiple times is hassle-free and secure.

Withdrawal processing time at boll88 is generally just 5–30 minutes. Funds are returned quickly to the account used for deposit via bKash, Nagad, Rocket, or Upay. The process is faster when account verification is already complete. Security checks may take a little longer.

boll88 does not charge any transaction fees of its own. However, your mobile banking service provider (bKash, Nagad, Rocket, Upay) may apply their own charges — contact them directly about that. Transparent transactions are always ensured on our platform.

Log in to boll88 and go to the "Deposit" section. Select Nagad as the payment method and enter the desired amount. Send money from your Nagad app to the Nagad number shown on the screen. Save the transaction ID. Your balance will be updated within a few minutes.

Games and How to Play

Questions about cricket betting, slots, live casino, and fair play

To bet on BPL and other cricket matches at boll88, go to the Cricket section and select an ongoing or upcoming match. You can place bets on various markets including match winner, run totals, and wickets. Read the odds and conditions carefully before confirming your bet. In-play betting is also available on selected matches.

Yes, live table games from top providers such as Evolution Gaming and Ezugi are available in the boll88 Casino section. You can enjoy roulette, baccarat, blackjack, and many more games with real dealers via live streaming. You will get a seamless live experience on any device.

RTP (Return to Player) is an indicator of what percentage of bets a game returns on average over the long term. Volatility refers to how frequent and large the wins in a game are — high-volatility games pay out big wins less often but in larger amounts, while low-volatility games pay out smaller wins more frequently. It is worth considering these when choosing a game.

boll88 uses software from world-class game providers that run on Random Number Generator (RNG) technology to ensure fair play. This means the outcome of every spin or bet is completely random and not predetermined. The platform operates with SSL encryption and industry-standard security measures.

Yes, boll88's Cricket section offers the opportunity to bet on matches in the T20 World Cup, IPL, and Bangladesh's BPL, as well as other international and domestic cricket tournaments. The list of available matches changes according to the season. Check the regularly updated list in the Cricket section.

Bonuses and Promotions

Questions about the welcome bonus, wagering requirements, and VIP program

A 120% welcome bonus is available on your first deposit at boll88, up to a maximum of ৳15,000. For example: deposit ৳1,000 and you will receive a ৳1,200 bonus, giving a total balance of ৳2,200. Deposit ৳26,000 and you will receive the maximum ৳15,000 bonus, for a total of ৳41,000. A 25x wagering requirement must be met before the bonus can be withdrawn.

Wagering requirement refers to how many times you must bet the bonus amount before it can be withdrawn. boll88's welcome bonus has a 25x requirement — meaning once you have wagered 25 times the bonus received, you can withdraw the bonus funds. Detailed rules on completing the requirement can be found on the Terms & Conditions page.

boll88 has three VIP tiers — Bronze, Silver, and Gold. At the Bronze tier, weekly cashback is up to 0.3%, at Silver up to 0.5%, and at Gold up to 0.8%. The more you play, the faster you can move up to a higher tier and enjoy more benefits.

boll88 regularly launches various promotional offers for players, such as weekly cashback, reload bonuses, and special tournament prizes. Check the Promotions section regularly to see active offers. Keep your account notifications turned on to get updates about new offers.

Yes, if you want to withdraw without completing the wagering requirement, you can cancel the bonus — but in that case the full bonus amount will also be removed. Read the terms carefully before accepting or cancelling any bonus. If in doubt, ask support.

Security and Responsible Gaming

Questions about age limits, data protection, and self-exclusion

boll88 is for people aged 21 or older only. Age is verified when creating an account and the account of any underage person is closed immediately. This rule is strictly applied to ensure responsible gaming.

Yes, boll88 keeps all your personal information protected with SSL encryption technology. Your name, mobile number, and financial transaction details are not shared with any third party. To learn about our full privacy policy, visit our Privacy Policy page.

Yes, boll88 supports responsible gaming. If you feel you need a temporary or permanent break from playing, contact the support team. We can restrict your account for a set period or permanently. Visit the Responsible Gaming page for more details.

Gaming is a form of entertainment — it should never be seen as a source of income or a solution to financial problems. If you feel gaming is getting out of control, contact boll88 support. We can arrange limits or a break on your account, and can also provide guidance toward professional assistance.

boll88 offers 24/7 Bengali live chat support. Use the live chat button at the bottom of the site or in the Support section. You can also contact us by email: [email protected]. Our Bengali-speaking team is available around the clock to resolve your issues.

Still have questions? Contact support

Our 24/7 Bengali live chat team is always here for you. Get instant help with any issue.

Get direct support

If you cannot find the answer to your question here, contact us directly

Live Chat Support

Available 24/7 in Bengali. Use the live chat button on the site.

Email Support

[email protected]

Secure and reliable platform — SSL encryption and fair play guaranteed. For ages 21+ only.