boll88's Privacy Policy

1Introduction and Overview

boll88 is a trusted online betting and casino platform in Bangladesh. We place the highest importance on our users' privacy. Ensuring the security of your personal information is an integral part of our responsibility.

The matters described in this privacy policy have been drawn up following international data protection standards. We believe that transparency and accountability are the foundation of any trustworthy platform. That is why in this policy we have clearly stated what we do with your information.

This policy may change at any time. If changes are made, we will publish the updated date on the website, and for significant changes you will be notified by email. We therefore recommend checking this page regularly.

2What Information We Collect

boll88 collects various types of information to provide you with services and manage your account. Details are provided below:

2.1 Information You Provide Directly

When you register on boll88 or use our services, the information you voluntarily provide includes:

• Full name (in Bengali or English)
• Date of birth (for age verification — 21+ confirmation)
• Email address
• Mobile number
• Residential address
• Payment information (bKash, Nagad, Rocket, or Upay number — stored in fully encrypted form)
• National ID card or passport number (if required for KYC verification)

2.2 Automatically Collected Information

When you visit our site or use the app, the following information is collected automatically:

• IP address and device identifier information
• Browser type and operating system
• Source of visit to the site and page visit sequence
• Cookie and session data
• Transaction history and logs related to game activity
• Login time, session duration, and usage patterns

2.3 Information Received from Third Parties

In some cases we may receive information from external sources, such as:

• Transaction confirmation information from payment processors (bKash, Nagad, Rocket, Upay)
• Third-party verification services related to fraud prevention
• Referral information from affiliate partners (where applicable)

3Purpose of Information Use

boll88 uses your information only for the following legitimate purposes:

3.1 Account Management and Service Delivery

• Creating, verifying, and keeping your account active
• Processing deposit and withdrawal transactions
• Applying bonuses and promotions
• Storing your gaming history and balance
• Providing 24/7 live chat and email support

3.2 Security and Fraud Prevention

• Completing age verification (21+ confirmation) and the KYC process
• Protection against unauthorized access and fraud
• Identifying and investigating suspicious transactions
• Supporting anti-money laundering efforts

3.3 Communication and Notifications

• Sending important account notifications
• Transaction confirmation messages
• Informing you about new promotions and offers (subject to your consent)
• Sending notices of changes to this policy

3.4 Platform Improvement

• Analyzing and improving the user experience
• Resolving technical issues
• Testing and implementing new features

4Information Storage and Security

Protecting your information is our top priority. boll88 uses modern technology to keep your personal and financial information completely safe.

4.1 Technical Security Measures

• SSL (Secure Socket Layer) encryption — all data transfers are secured
• Sensitive information stored with 256-bit encryption
• Firewall and intrusion detection system
• Two-Factor Authentication facility
• Regular security checks and audits

4.2 Data Retention Period

Your information is retained for the following periods:

• All account information for as long as the account remains active
• Transaction records for as long as required by legal obligations even after account closure
• Information necessary for fraud prevention and resolution of legal claims for the defined period

4.3 Response to a Data Breach

If a data breach occurs, we will promptly:

• Investigate the incident and determine its impact
• Notify affected users by email
• Take necessary steps to minimise damage
• Inform the relevant authorities

5Sharing Information with Third Parties

boll88 never sells your personal information to third parties for commercial purposes. However, information may be shared in certain specific cases as needed to provide services:

5.1 Service Providers

Limited information is shared with trusted organisations that assist in running our operations, such as:

• Payment processors (bKash, Nagad, Rocket, Upay) — to complete transactions
• Identity verification service providers — to complete KYC
• Technology and hosting service providers — for site operations
• Fraud prevention software providers

All such third parties are required to comply with our privacy standards and may not use the information received for any other purpose.

5.2 Legal Obligations

We may be legally required to disclose information in the following circumstances:

• Under a valid court order or government directive
• In cooperation with law enforcement agency investigations
• At the request of financial intelligence units (BFIU)
• To comply with anti-money laundering regulations

5.3 Business Transfers

In the event of a company merger, acquisition, or asset transfer, your information may be transferred. In such circumstances we will notify you in advance, and the new authority will also be required to comply with this privacy policy.

6Cookies and Tracking Technologies

The boll88 website uses cookies and similar tracking technologies. These technologies help improve your browsing experience and ensure the site functions properly.

6.1 Types of Cookies

• Essential Cookies: Indispensable for login sessions and security — without these the site does not work properly
• Functional Cookies: Remember your preferences and settings
• Analytics Cookies: To understand site usage patterns — fully anonymous data
• Performance Cookies: To identify page loading speed and technical issues

6.2 Cookie Controls

You have the option to disable non-essential cookies from your browser settings. However, disabling essential cookies may cause some boll88 services to not work properly.

7Your Data Protection Rights

boll88 recognises and respects the following rights you have regarding your information:

7.1 Right of Access

You have the right to request a copy of the information held about you. Upon receiving a request, we will provide it within the defined timeframe.

7.2 Right to Rectification

If any information stored about you is incorrect or incomplete, you may request that it be corrected. This can be done through account settings or via support.

7.3 Right to Erasure

In certain circumstances you may request that your personal information be deleted. However, some information may need to be retained for a defined period due to legal obligations.

7.4 Right to Object to Processing

You have the right to object to marketing communications or certain data processing. We will honour opt-out requests.

7.5 Data Portability

You may request your own provided data in a structured, machine-readable format.

To exercise any of the above rights, please contact us:

8Protection of Minors' Information

boll88 is for people aged 21 and above only. We do not intentionally collect any information from minors. Age verification is mandatory during the registration process.

If we become aware that information from a minor has been collected by mistake, we will immediately close that account and delete the related information. Parents or legal guardians may contact us regarding this matter at [email protected].

9Marketing Communications & Consent

You may give your consent to receive promotional messages at the time of registration. This consent can be withdrawn at any time.

We may send the following types of marketing communications:

• Information on new bonuses and promotions
• Invitations to tournaments and special events
• Opportunities to upgrade to the VIP program
• Notifications of new game launches

To stop marketing messages, opt out from your account settings or email us at [email protected].

10Policy Changes & Updates

boll88 reviews this privacy policy from time to time and updates it as needed. The following process is followed when changes are made:

• The "Last Updated" date at the top of this page will be changed
• A notification will be sent to the registered email address for important changes
• Updated policies will take effect 14 days after publication — if no objection is raised within this period, the changes will be considered accepted

We therefore recommend visiting this page regularly. Continuing to use the site after an update will be considered acceptance of the revised policy.

11Contact & Complaint Resolution

If you have any questions, concerns, or complaints about this privacy policy, please contact us. Our data protection team will process your request promptly.

We generally try to respond to your request within business days. Complex matters may take a little longer, but you will always be kept informed of the progress.

If a resolution cannot be reached directly with us, you have the right to file a complaint with the relevant regulatory authority.

Related Pages

View our other legal and support pages: